The real operating picture
of any business, in days.

Tacit's AI voice agents interview every employee, then turn what they know into a clear view of how the business actually runs. Where the value sits, where work breaks down, and how it compares to peers.

The problem

Every business runs differently from how its dashboards and management decks say it does.

The real operating knowledge, the workarounds, the bottlenecks, the things only certain people know, lives in employees' heads and never makes it onto a slide. Today the only way to reach it is weeks of consultant interviews with a fraction of the staff. So most decisions get made on a sample, and on what people choose to say in a boardroom.

Diagram: the missing 80%
What Tacit does
Interview transcript and synthesis

Interview everyone. Synthesise everything. In days, not months.

Tacit runs structured interviews with every employee in parallel, using AI voice agents tuned to the company's industry and language. People talk openly because the conversation is confidential and unhurried. Tacit then synthesises hundreds of conversations into one clear, evidence-backed view of how the organisation actually operates, with every finding traceable to what people said.

Interviews are confidential to the individual. Findings are anonymised and aggregated before they leave Tacit; raw transcripts are never shared with the commissioning client. Data is processed in the UK and EU, encrypted in transit and at rest, and deleted on a schedule agreed with you.

How it works

From kick-off to a board-ready operating picture.

  1. 01
    Scope and calibrate

    We define what you need to learn, and tune the agents to the company's industry, language and ways of working.

    You with Tacit
  2. 02
    Interview at scale

    AI voice agents interview every employee in parallel. Confidential, conversational, and thorough enough to follow up where it matters.

    Tacit agents
  3. 03
    Synthesise

    Hundreds of conversations become one structured view of how the business operates, with every finding traced back to what people said.

    Tacit agents
  4. 04
    Explore and interrogate

    Work with the findings directly. Drill into any team, site or process, ask questions, and test what you're seeing.

    You with Tacit
  5. 05
    Finalise insights

    Lock the operating picture and the ranked actions into a board-ready output you can act on, and re-run later.

    You with Tacit
What you get

One operating picture. Six deliverables.

01
The operating picture

How work really flows across teams and sites, mapped end to end.

02
Ranked opportunities

The highest-value changes, sized and prioritised by impact.

03
Risk and dependency map

Key-person risks, single points of failure, undocumented workarounds.

04
Standardisation view

Where companies or sites diverge, and what best in group looks like.

05
Peer and portfolio benchmark

Where this business sits against others you have seen.

06
Evidence trail

Every insight linked back to anonymised employee input.

Why Tacit

The alternatives miss most of the business.

Versus consultant interviews

Everyone, not a sample. Days, not months. A fraction of the cost.

Versus employee surveys

Real conversations that probe and follow up, not tick-box forms.

Versus process mining

Captures the part of the business that never touches a system log, the 80% that lives in people's heads.

See the operating picture of any business you care about.

Request a sample output